Shipping policy
1. Processing Times
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has shipped, you will receive an email with tracking details.
2. Domestic Shipping (Australia)
We ship Australia-wide using trusted carriers, including Sendle, Australia Post, and Courier Services.
Estimated Delivery Times:
Standard Shipping: 3–8 business days
Express Shipping: 1–3 business days
Domestic Shipping Rates:
Standard: From $[X.XX]
Express: From $[X.XX]
Free standard shipping on orders over $[XX].
3. International Shipping
We ship worldwide using DHL eCommerce, DHL Express, and Australia Post International.
Estimated Delivery Times:
Standard International: 7–21 business days
Express International: 3–7 business days
International Shipping Rates:
Calculated at checkout based on destination and weight.
Please note: Customers are responsible for any customs duties, taxes, or import fees charged by their country.
4. Tracking Your Order
All shipments include tracking.
Tracking links will be sent via email once your order has been dispatched.
5. Delays & Exceptions
Delivery times are estimates only and may be affected by customs processing or carrier delays.
We are not liable for delays outside our control but will do our best to assist.
6. Lost or Damaged Parcels
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery with your order number and photos (if applicable).
We will work with the carrier to resolve the issue.
7. Contact Us
If you have any shipping questions, please reach out at:
📧 venciistudio@gmail.com